supportshow log

supportshow log collects all pieces of information of the SAN switch. For Firmware Analysis HPE support team asks me to send the supportshow log from 8/24 Base 16-ports Enabled SAN Switch. supportshow log can be collected from the SAN switch after login to SAN Switch.

Collect supportshow log from a SAN switch

Follow the process given below to collect the supportshow log from an 8/24 Base 16-ports Enabled SAN Switch.

• Log in to a SAN switch using an SSH client like PuTTY, as shown below. Default username/password for an 8/24 Base 16-ports Enabled SAN Switch are admin/password.

  login as: admin
  admin@san_switch1's password:
  Warning: Default password not changed for 'root' and 'factory'. Please login as 'root' to change them.
  Warning: Default password not changed for 'root' and 'factory'. Please login as 'root' to change them.
  san_switch1:admin> 
  

• Run the supportshow command.

  san_switch1:admin> supportshow
  Non-VF
  ======================
  Date:
  Thu Jul 11 10:54:13 UTC 2019
  
  Time Zone:
  Time Zone Hour Offset: 0
  Time Zone Minute Offset: 0
  
  
  Version:
  Kernel:     2.6.14.2
  Fabric OS:  v7.4.2d
  Made on:    Wed Oct 10 22:23:24 2018
  Flash:      Tue Mar 26 16:44:47 2019
  BootProm:   1.0.11
  
  supportshow groups enabled:
  Unknown key pm:0
   os         enabled
   exception  enabled
   port       enabled
  
  .
  .
  .
  .
  .
  .
  
  Modules registered:
          rte
          stats
          cfg
          txrx
          ta
          buf
          dbg
          ftb
          act
          fcr
          vf
          acl
  
  Thu Jul 11 10:56:26 UTC 2019
  **** End start_fc_port_cmd group ****
  **** Begin start_enclosure_cmd group ****
  Thu Jul 11 10:56:26 UTC 2019
  ENCLOSURE INFO: MODEL SLKWRM0000HP2 UNIT ID Not supported on this platform LOCATION Bay 3
  
  Thu Jul 11 10:56:28 UTC 2019
  **** End start_enclosure_cmd group ****
  Please run supportSave if you wish to collect more support information and FTP them off the switch
  san_switch1:admin>
  

• Collect or copy the output in a log file and send the same to the support team.

Last Updated: July 19, 2019