Problem:
One day I found that one HPE ProLiant DL560 Gen8 server is not accessible from the remote site. When I came onsite then found that the server showing the amber light and error: NT1/NM I (motherboard nonmaskable interrupt), undiagnosed with a pink screen as shown in the below image.
HP DL560 Gen8_Error
VMware vSphere Esxi 5.5 was installed on this machine as the base OS and some VMs were created on this machine but VMs were also not accessible. As this server was a critical server for me so I hard booted the server which resolved the pink screen issue and the server started after that I started the 3 VMs and up the services. But I was not able to start one VM because I have exported some LUNs from 3PAR SAN to this VM but after rebooting the server all storage devices (exported from 3PAR) were not showing on the server which was preventing the VM to start.
Reason:
This issue was related to the driver of the HBA and I need to upgrade the HP FC/FCoE Driver for vSphere 5.5 to 10.2.340.18 or newer.
http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04479474
Solution:
Upgrade the HP FC/FCoE Driver for vSphere 5.5 to 10.2.340.18 or newer.
Download the HP FC/FCoE 10.2.340.18 driver as follows:
- Go to www.vmware.com.
- From Downloads, follow the link to All Downloads, Drivers & Tools.
- Under Datacenter & Cloud Infrastructure, select Drivers & Tools from VMware vSphere with Operations Management.
- Ensure that the version is 5.5 in the Select Version drop-down list.
- Under Drivers & Tools, expand Driver CDs by selecting the right arrow.
- Locate the table entry for VMware ESXi55 FC/FCoE Driver for Emulex and OEM Branded Adapters dated 2014-08-14. Select Go to Downloads.
- Download the 10.2.340.18 driver from this page.
Install the downloaded drive as follows:
- Copy the VIB or offline bundle to the ESX server. Technically, you can place the file anywhere that is accessible to the ESX console shell, but for these instructions, we’ll assume the location is in ‘/tmp’.
- Here’s an example of using the Linux ‘scp’ utility to copy the file
from a local system to an ESX server located at 10.10.10.10:
scp lpfc-10.2.340.18-1OEM.550.0.0.1331820.x86_64.vib root@10.10.10.10:/tmp - Issue the following command (full path to the file must be specified):
esxcli software vib install -v {VIBFILE}
or
esxcli software vib install -d {OFFLINE_BUNDLE} In the example above, this would be:
esxcli software vib install -v /tmp/lpfc-10.2.340.18-1OEM.550.0.0.1331820.x86_64.vib - The upgrade process is similar to a new install, except the command that should be issued is the following:
esxcli software vib update -v {VIBFILE}
or
esxcli software vib update -d {OFFLINE_BUNDLE} In the example above, this would be:
esxcli software vib update -v /tmp/lpfc-10.2.340.18-1OEM.550.0.0.1331820.x86_64.vib
After updating the HBA driver both HBA’s are visible in the VMware Client along with storage shared through them and VM also started successfully.
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